CRM and Customer Experience

SAP Commerce Cloud

The realm of e-commerce has become a significant focus for businesses, regardless of their size, in recent times. To maximize their investments, businesses are turning to SAP Commerce Cloud. This cutting-edge platform empowers businesses to optimize their customer experience strategy, fostering agility and future-proofing their operations.

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SAP Customer Data Platform

The SAP Customer Data Platform is an innovative application that empowers businesses to enhance their communication by gaining a deep understanding of customer expectations. By doing so, it elevates the customer experience and fosters customer loyalty.

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SAP Customer B2B

Experience the convenience of centralized organizational management with SAP Customer Identity and Access Management for B2B, also referred to as SAP CIAM for B2B. This innovative solution is designed to facilitate the quick and successful launch of products and services across B2B networks.

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SAP CUSTOMER B2C

SAP Customer Identity and Access Management for B2C (CIAM) is a solution that enables businesses to identify, convert, and retain the right customers in the right location. It prioritizes creating processes that focus on providing a seamless experience and ensuring data security.

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SAP Emarsys Customer Engagement

Happy customers are the key to loyalty, but ensuring their satisfaction can be challenging. SAP Emarsys Customer Engagement provides real-time, personalized, and multi-channel customer communication capabilities to support your organization.

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SAP Enterprise Consent and Preference Management

Empower your clients to take control of their interactions with SAP Enterprise Consent and Preference Management (SAP ECPM). This powerful tool enables clients to effortlessly access their profile information, data, permissions, and preferences, allowing them to craft their own personalized experience.

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SAP Sales Cloud

SAP Sales Cloud, formerly known as SAP Hybris Cloud for Sales/SAP Hybris Sales Cloud within the SAP ecosystem, has been enhanced with additional functionalities over time. It serves as a cloud-based CRM solution, revolutionizing the sales process.

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SAP Services Cloud

The successful implementation of integrated business procedures throughout the organization enhances customer contentment and allegiance, consequently propelling revenue expansion. The perception that customers feel heard and acknowledged during their service experience contributes significant worth to this journey.

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