{"id":1093,"date":"2024-02-02T13:08:43","date_gmt":"2024-02-02T10:08:43","guid":{"rendered":"https:\/\/www.technova.com.tr\/?page_id=1093"},"modified":"2024-04-30T14:00:51","modified_gmt":"2024-04-30T11:00:51","slug":"interaction-center","status":"publish","type":"page","link":"https:\/\/www.technova.com.tr\/en\/s-4hana-for-customer-management\/interaction-center\/","title":{"rendered":"Interaction Center"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">An interaction center (IC) is a customer service department within a company whose agents use various communication channels to handle inbound contacts, such as customer concerns, as well as outbound<br>contacts.<br>IC agents can process business transactions, such as service orders, and can enhance their productivity, for example by using a knowledge search. All relevant account information is available to them in the IC.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><br>Generally, the IC supports the following processes:<br>\u25cf Communication process<br>This business process involves the communication between an IC agent and a business partner (customer,<br>employee, and so on) in real time, for example, using the telephony channel.<br>\u25cf Interaction process<br>The interaction process is the central IC process, which often encompasses the communication process<br>and the business transaction process, and is performed whenever an agent uses the IC to communicate or<br>interact \u2013 either directly with a business partner or asynchronously by working on a business transaction<br>belonging to a business partner.<br>\u25cf Business transaction process<br>Frequently an interaction will result in one or more follow-on business transactions, such as a service<br>request. In such cases, each business transaction is linked to the interaction record, providing a connection between the business process and the interaction process.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"786\" height=\"360\" src=\"https:\/\/www.technova.com.tr\/wp-content\/uploads\/2024\/04\/image-7.png\" alt=\"\" class=\"wp-image-1223\" srcset=\"https:\/\/www.technova.com.tr\/wp-content\/uploads\/2024\/04\/image-7.png 786w, https:\/\/www.technova.com.tr\/wp-content\/uploads\/2024\/04\/image-7-300x137.png 300w, https:\/\/www.technova.com.tr\/wp-content\/uploads\/2024\/04\/image-7-768x352.png 768w, https:\/\/www.technova.com.tr\/wp-content\/uploads\/2024\/04\/image-7-320x147.png 320w, https:\/\/www.technova.com.tr\/wp-content\/uploads\/2024\/04\/image-7-480x220.png 480w\" sizes=\"auto, (max-width: 786px) 100vw, 786px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"784\" height=\"578\" src=\"https:\/\/www.technova.com.tr\/wp-content\/uploads\/2024\/04\/image-6.png\" alt=\"\" class=\"wp-image-1220\" srcset=\"https:\/\/www.technova.com.tr\/wp-content\/uploads\/2024\/04\/image-6.png 784w, https:\/\/www.technova.com.tr\/wp-content\/uploads\/2024\/04\/image-6-300x221.png 300w, https:\/\/www.technova.com.tr\/wp-content\/uploads\/2024\/04\/image-6-768x566.png 768w, https:\/\/www.technova.com.tr\/wp-content\/uploads\/2024\/04\/image-6-320x236.png 320w, https:\/\/www.technova.com.tr\/wp-content\/uploads\/2024\/04\/image-6-480x354.png 480w\" sizes=\"auto, (max-width: 784px) 100vw, 784px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>An interaction center (IC) is a customer service department within a company whose agents use various communication channels to handle inbound contacts, such as customer concerns, as well as outboundcontacts.IC agents can process business transactions, such as service orders, and can enhance their productivity, for example by using a knowledge search. All relevant account information [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":814,"parent":1054,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1093","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.technova.com.tr\/en\/wp-json\/wp\/v2\/pages\/1093","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.technova.com.tr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.technova.com.tr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.technova.com.tr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.technova.com.tr\/en\/wp-json\/wp\/v2\/comments?post=1093"}],"version-history":[{"count":6,"href":"https:\/\/www.technova.com.tr\/en\/wp-json\/wp\/v2\/pages\/1093\/revisions"}],"predecessor-version":[{"id":1225,"href":"https:\/\/www.technova.com.tr\/en\/wp-json\/wp\/v2\/pages\/1093\/revisions\/1225"}],"up":[{"embeddable":true,"href":"https:\/\/www.technova.com.tr\/en\/wp-json\/wp\/v2\/pages\/1054"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.technova.com.tr\/en\/wp-json\/wp\/v2\/media\/814"}],"wp:attachment":[{"href":"https:\/\/www.technova.com.tr\/en\/wp-json\/wp\/v2\/media?parent=1093"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}