SAP Engagement and Service Delivery

SAP Solution Manager has a range of support offerings. All support offerings are based on services with predefined content. These services cover the entire lifecycle of the
software, from implementation to operation and optimization to upgrade.

These services have the following objectives:
• Risk minimization
• Optimization of SAP solutions
• Knowledge transfer

These services proactively detect and solve technical problems (issues) before they can have a negative effect on business operations. An issue may only be captured by a
service and forwarded to a subsequent service that resolves it.